Business Process Outsourcing (BPO)
Outsource customer support, outbound sales and sales development to trained teams working in your tools, with documented workflows, quality checks and clear performance reporting.
More capacity for recurring operational work
Consistent processes and clear ownership
Visibility through agreed reporting and reviews
What the team handles
- Customer Support Outsourcing
- Outbound Sales Support
- Sales Development Representatives
Customer Support Outsourcing
Trained support agents handling voice, email, chat and ticketing on your brand and your tooling — with the QA, coverage planning and escalation paths of an in-house function.
- Inbound voice and callback handling
- Email, chat and social response
- Ticket triage and escalation management
- Order, billing and account support
- Technical tier-1 support
- Knowledge base and macro development
Outbound Sales Support
Research, list building, multichannel outreach and appointment setting run by SDR pods that report on pipeline, not activity vanity metrics.
- ICP definition and list building
- Data enrichment and verification
- Cold email and LinkedIn sequencing
- Outbound calling and appointment setting
- Inbound lead qualification and routing
- Pipeline reporting and attribution
Sales Development Representatives
Dedicated SDRs support prospect research, lead qualification, outreach and appointment setting while keeping your CRM and pipeline reporting up to date.
- Prospect research and list building
- Inbound and outbound lead qualification
- Multichannel prospect outreach
- Appointment setting and sales handover
- CRM updates and pipeline reporting
- Follow-up with prospective customers
Tools we work in
The team works inside your stack, not a portal of ours. These are the platforms this service is most often delivered on — if yours is not listed, we train on it.
- Your CRM and customer support platforms
- Google Workspace and Microsoft 365
- Your order management and reporting systems
- Documented SOPs and quality scorecards
- Apollo, ZoomInfo and Cognism
- Instantly, Smartlead and Lemlist
- LinkedIn Sales Navigator
- HubSpot, Salesforce and Close
- Clay and Dropcontact enrichment
- Aircall and power dialers
- Zendesk, Freshdesk and Intercom
- Gorgias and Shopify
- Salesforce Service Cloud
- Talkdesk, Aircall and RingCentral
- Front and Help Scout
- Your knowledge base and macro library
How we deliver it
- 1
Map the process
Review your workflows, volumes, systems and service expectations.
- 2
Build & train
Assign dedicated resources and document procedures and escalation paths.
- 3
Pilot & calibrate
Start with a supervised pilot and review quality before increasing volume.
- 4
Manage & improve
Monitor agreed service levels, coach the team and review opportunities to improve.
Let's scope your business process outsourcing (bpo) team
Book a 30-minute discovery call, or message us on WhatsApp — we reply the same working day.