E-commerce & Retail

Peak-season support, order operations and marketplace management.

3x

Peak capacity added

< 12 min

Avg. first response

-45%

Cost per contact

What usually goes wrong

Volume spikes around promotions and holidays
Order, refund and WISMO enquiries dominating support
Listings and catalogue work falling behind

How we solve it

Flexible seasonal support pods that scale up and down
Order, returns and dispute handling on your helpdesk
Catalogue, listing and marketplace operations

Related case study

Customer Support

D2C home goods brand

Holiday volumes tripled and a three-person in-house team was answering tickets 40 hours late, dragging CSAT to 71%.

Services commonly deployed here

Virtual & Business Assistance Customer Support Lead Generation Dedicated Team Support Customer & Operational Management

Next step

Talk to us about e-commerce & retail operations

Book a 30-minute discovery call, or message us on WhatsApp — we reply the same working day.