Customer Support
Trained support agents handling voice, email, chat and ticketing on your brand and your tooling — with the QA, coverage planning and escalation paths of an in-house function.
First response times under 15 minutes on live channels
CSAT held above 90% through structured QA
24/7 or follow-the-sun coverage without hiring locally
What the team handles
- Inbound voice and callback handling
- Email, chat and social response
- Ticket triage and escalation management
- Order, billing and account support
- Technical tier-1 support
- Knowledge base and macro development
Tools we work in
The team works inside your stack, not a portal of ours. These are the platforms this service is most often delivered on — if yours is not listed, we train on it.
- Zendesk, Freshdesk and Intercom
- Gorgias and Shopify
- Salesforce Service Cloud
- Talkdesk, Aircall and RingCentral
- Front and Help Scout
- Your knowledge base and macro library
How we deliver it
- 1
Coverage modelling
Volumes, peak hours and channels define headcount and shifts.
- 2
Product training
Agents complete structured product and tone-of-voice training.
- 3
Pilot with QA
A supervised ramp period with daily scorecards and calibration.
- 4
Steady state
SLA reporting, QA sampling and continuous coaching.
Let's scope your customer support team
Book a 30-minute discovery call, or message us on WhatsApp — we reply the same working day.